General Questions
How Can I Get a Quote?
Getting a quote is easy. Visit our Get a Quote page. You can request a quote in Qualia, or email us the details of your transaction and we will send a quote back.
Where Can I Get a Seller Net Sheet?
You can generate a seller net sheet using Qualia. Open the quote tool from our Get a Quote page, log in to Qualia or create an account, then choose Get a Quote and Seller Net Sheet.
Alternatively, our team can generate a net sheet for you. Simply email the relevant details to settle@natsett.com.
Where Does NSS Service?
We can conduct closings for properties located anywhere in Virginia, Maryland and DC.
Where Is Our Office?
Our main office is located at 5033 Backlick Rd Suite B, Annandale, VA 22003. See hours, directions and more on our Contact page.
What Is the Quickest We Can Close?
It depends on the complexity of the transaction, but typically about two weeks.
The timeline relies on how communicative the other parties are and how quickly other elements are completed, such as inspections, mortgage payoffs and receiving HOA documents.
Who Can I Contact After Hours?
Our team works 9 AM to 5 PM, Monday through Friday, and we are closed on federal holidays. You can reach out to your NSS contact at any time on evenings or weekends.
Opening Orders
Do We Use Qualia?
Yes. Qualia provides the most convenient and secure portal for closing coordination. We use Qualia to communicate and send documents. It also lets you track all of your closings in one place.
How Do I Send an Order?
Simply email the ratified contract to your NSS contact. If you do not have one, or you do not know their email, please send it to settle@natsett.com and we will get it started.
It is also helpful to receive the contact information for your clients and any lender associated with the transaction so we can reach out to them as quickly as possible.
When Do We Open New Orders?
We open new orders in Qualia between 9 AM and 5 PM on weekdays. Often we receive contracts outside of that time period with earnest money deposits (EMDs) that need to be submitted quickly. In these cases the NSS rep will send proactive emails to provide EMD instructions as quickly as possible.
How Do We Accept EMDs?
Our preferred method of EMD acceptance is our online payment portal, which is more secure than a wire. We send this link automatically to buyers as soon as a file is opened and we receive their email address. It is also on our website. In addition, we can accept wires and personal or certified checks.
Do We Have Instructions for Our EMD Portal?
Yes. See our EMD portal help page for step-by-step instructions and answers to frequent questions. A link also goes out to buyers when we open the file.
How Do We Handle Title Searches?
We are proud to have some of the most experienced title abstractors in the state. For our most frequent counties, we conduct our own internal title searches. For other counties we use a trusted network of abstractors.
In both cases, we never wait to order title. It is always ordered the same day that we open the file, so you never have to wait for title to be done.
Closing
When and Where Can We Close?
We can close anytime and anywhere. You and your clients can close at our office, online (if allowed by the lender) or anywhere else you would like.
When Do We Schedule Closings?
We can schedule closings as soon as you and your client are ready. Typically we reach out approximately one week before closing to schedule.
How Can My Client Bring Their Cash to Close?
Buyers can bring their cash to close either by sending a wire before closing or by bringing a cashier's check to closing.
Once we prepare or receive the final cash-to-close amount from the lender, we will immediately reach out to the buyer to notify them and provide wiring instructions. Our wiring instructions never change, and you should always call us at (703) 354-9677 to verify before you send money.
Can I See an ALTA Settlement Statement Before Closing?
Of course. We always send an ALTA Settlement Statement a few days before closing for you to review as the agent.
Still Have a Question?
Call us at (703) 354-9677 or send us your details and we will take it from there.